Can you share the same WhatsApp account with your entire sales team?

Yes. And without sharing passwords, without using 10 different phones, and without the risk of Meta banning your account.

At Gepeto, we make it possible by connecting your number to the official WhatsApp API and creating unlimited users for your team. Everyone handles the same number, with their own access and full traceability.

In this guide, I’ll show you step-by-step how to do it.

Why do you need a multi-user WhatsApp?

If your sales team is currently using personal WhatsApp accounts or WhatsApp Business on their phones, you have 3 serious problems:

1. Risk of getting banned: WhatsApp detects unofficial usage and can ban your sales reps’ numbers.

2. Lost conversations: Chats are scattered across 5, 10, 20 phones. There’s no supervision.

3. No unified brand: Each salesperson talks from a different number. You lose professionalism.

With Gepeto you solve all 3: multiple users, one WhatsApp. Everything centralized, everything visible, and 0% risk of getting banned by using official channels.

Guide: How to create users in Gepeto step by step

Not feeling like reading? I show you step by step in less than 10 minutes here:

Prerequisite: You need to be an Administrator

To create users, your account must have administrator access. Only administrators can access the Users module. If you are a Super Administrator, you will also be able to create other administrators.

Step 1: Make sure your WhatsApp is already connected

Log in to Gepeto. As we covered in previous articles, your WhatsApp account must be connected to Gepeto. This authorizes Gepeto to send and receive messages on your behalf.

Step 2: Go to the Users module

In the side menu, go to “Users”. Here you will see your entire team.

Gepeto allows you to create unlimited users. It doesn’t matter if you have 2, 10, or 20 sales reps.

Click the “Create User” button.

Step 3: Fill in the new user’s details

This is where you don’t just create an account — you create a teammate for your AI assistant.

Gepeto needs to know your sales reps so it can notify them when there’s a hot lead.

• Name: User’s name

• Email: Can be business or personal. The user will log in with this email.

• Phone: This is the number where Gepeto will send a WhatsApp notification when a customer needs human assistance.

• Role: Agent (sales reps, call center) or Administrator (full access to analytics, bulk messaging, etc.)

• External ID (optional): The user’s ID in your CRM.

Step 4: Create the user and activate their access

Click “Create User”.

Gepeto will automatically send an email to that address with:

• Confirmation that their user has been created

• A temporary password

The user must log in and can then change their password by clicking the three dots on their profile > Change Password.

Step 5: How your team works with the same number

Once inside, your sales reps:

• Receive a WhatsApp notification from Gepeto: “There’s a customer who needs urgent attention.”

• Log in to Gepeto and take over the conversation (they can deactivate the AI).

• Reply and handle the conversation from the platform.

All sales reps share the same number. The customer always sees one company, one brand. And as a manager, you see all messaging centralized in one place. You no longer need to check 10 different phones.

Key benefits Gepeto gives you

1. Never get your account banned again: By using the official WhatsApp API and with all the safeguards we’ve already built into the system, you reduce the risk of Meta banning your team to 0%. No downtime.

2. Your entire team centralized: From 5 sales reps to a full contact center. Managers, leads, and supervisors can oversee everything, because all conversations live on the same platform.

3. Everything is visible and organized: Messages don’t get lost. You know who replied, when, and what was said. Ideal for marketing and sales teams that need full traceability.

Frequently Asked Questions

How many users can I create? Unlimited. Gepeto doesn’t charge per user.

Does the customer see they’re talking to different people? No, they always see the same WhatsApp number for your company. Internally, you know who handled it.

Do I need to give my personal cell phone? No. Only the company’s number is connected once via API. The rest of the team uses Gepeto from their PC or phone without installing WhatsApp Business.